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General
What is Universes
UniversesRaw is a premium lifestyle brand offering unique, high-quality products across multiple categories. Every item is designed to combine style, function, and luxury.
How can I reach UniversesRaw support?
Contact us via support@universesraw.com
or our website live chat. Response time is usually within 24 hours.
Do you ship worldwide?
Yes, we ship internationally. Delivery times and costs vary depending on the destination.
Orders & Delivery Universe
How long will it take to receive my order?
Orders are processed in 1-2 business days. Domestic delivery: 3–7 days. International: 7–14 days.
Can I track my order?
Absolutely. You’ll get a tracking number via email once your order ships.
Do you offer express shipping?
Yes, express shipping is available at checkout for an additional fee.
Returns & Refunds Universe
Can I return my product for a refund?
No, we do not offer refunds. Only replacements are allowed.
How do I replace a product?
Contact support within 3 days of delivery. Items must be unused and in original packaging.
Are delivery charges refundable?
No, delivery charges are non-refundable.
How long does a replacement take?
Replacements are processed within 5-7 business days after we receive the returned item.
