Shipping policy

Shipping & Delivery Policy

Universes

Effective Date: 07/02/2026
Last Updated: 07/02/2026

1. Policy Overview (Short Tagline)

This Shipping & Delivery Policy defines the terms, conditions, timelines, charges, responsibilities, and limitations related to the shipment and delivery of products purchased from Universes. By placing an order, the customer acknowledges, accepts, and agrees to be legally bound by this policy.

2. Scope & Applicability

This policy applies to all orders placed through:

  • Official Website (https://universesraw.com)

  • Shopify Store

  • Social Media Platforms (Facebook, Instagram, WhatsApp, etc.)

  • Courier-based delivery services

  • Nationwide delivery within Bangladesh

3. Shipping Coverage Area

  • Inside Dhaka: Available

  • Outside Dhaka (Nationwide): Available

  • International Shipping: Available ( Contact for detailed info )

4. Order Processing & Dispatch

  • Orders are processed within 24–48 working hours after payment or order confirmation.

  • Orders placed on weekends, public holidays, or during campaigns may require additional processing time.

  • Processing time does not include courier transit duration.

5. Estimated Delivery Time

Location Estimated Delivery Time
Inside Dhaka 1–3 working days
Outside Dhaka 2–5 working days

Delivery timelines are estimates only and may vary due to courier delays, weather conditions, political situations, or other unforeseen circumstances beyond Universes’ control.

6. Shipping Charges

  • Shipping charges are calculated based on:

    • Delivery location

    • Product size and weight

    • Courier partner pricing

  • Applicable shipping fees will be communicated at checkout or during order confirmation.

  • Any free-shipping or promotional offers will be clearly disclosed.

7. Advance Delivery Charge & Partial Advance Payment Policy

To ensure genuine orders and efficient delivery, Universes reserves the right to require advance payment of delivery charges or a partial advance amount as a condition for order confirmation.

When Advance Payment May Be Required

Advance payment may be requested based on:

  • Product type or high-value items

  • Customer delivery location (remote or high-risk zones)

  • Order value or bulky packages

  • Previous history of order refusal or non-acceptance

  • Cash on Delivery (COD) risk assessment

Terms of Advance Payment

  • Orders requiring advance payment will be confirmed only after successful receipt of the advance amount.

  • Failure to complete the advance payment within the specified time may result in automatic order cancellation.

Non-Refundable Advance Payment

Any advance payment collected (delivery charge or partial amount) is non-refundable if:

  • The customer refuses delivery

  • The customer is unavailable at the delivery address

  • Incorrect or incomplete delivery details are provided

  • The customer cancels the order after dispatch

The advance amount will be adjusted against the final payable amount at the time of delivery, where applicable.

8. Cash on Delivery (COD)

  • COD is available for selected locations only.

  • Customers must keep the exact payable amount ready at the time of delivery.

  • Partial payments or delayed payments may result in order rejection.

9. Delivery Attempt & Failure

  • Courier partners may attempt delivery 1–2 times.

  • If delivery fails due to customer-related reasons, the order may be:

    • Cancelled

    • Returned to origin

    • Re-shipped at additional cost (borne by the customer)

10. Mandatory Product Inspection at Delivery

  • Customers must inspect the product in front of the delivery rider.

  • Any visible issue must be reported immediately before accepting the parcel.

  • Once delivery is accepted, no shipping-related complaints will be accepted.

11. Damaged, Lost, or Delayed Shipments

  • Universes is not responsible for delays, damage, or loss caused by third-party courier services.

  • However, Universes will provide reasonable assistance in raising claims with courier partners when applicable.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery address and contact details

  • Being available to receive the parcel

  • Cooperating with courier personnel

  • Following delivery instructions

Universes will not be liable for delivery failure caused by incorrect or incomplete customer information.

13. Force Majeure

Universes shall not be held liable for delivery delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, strikes, political unrest, pandemics, or courier service disruptions.

14. Company Rights & Policy Modification

  • Universes reserves the right to:

    • Change courier partners

    • Modify shipping charges or delivery terms

    • Require advance payment for order confirmation

    • Cancel suspicious or fraudulent orders

    • Update or modify this policy at any time without prior notice

All decisions made by Universes management shall be final and binding.

15. Contact & Support

For shipping and delivery-related assistance, please contact:

Universes Support Team
📧 Email: info@universesraw.com
📞 Phone/WhatsApp: +8801605956421 (Authority)
🌐 Website: https://universesraw.com