Universes processes and ships orders through trusted courier partners to ensure safe and timely delivery. Order confirmation may require advance payment or partial payment depending on the product, order value, and delivery location. Delivery timelines may vary based on destination and courier operations. Customers are requested to keep the payable amount ready at the time of delivery and receive the parcel after proper inspection.
Key Points:
- Orders are shipped via reliable courier services
- Advance or partial payment may be required for order confirmation
- Delivery time depends on location and courier service
- Customers must receive and inspect the parcel at delivery
- Delivery & COD charges are non-refundable
- Delays caused by courier, weather, or unforeseen issues are beyond Universes’ control
- Incorrect address or unreachable customer may result in delivery delay or cancellation
Return & Refund Policy (Quick)
Universes follows a strict inspection-at-delivery policy. Customers are required to check their products in front of the delivery rider. Returns or exchanges are only applicable in cases of damaged, defective, or incorrectly delivered items and must be reported immediately at the time of delivery. Once delivery is completed, no return, refund, or exchange requests will be accepted. Refunds are not applicable after successful delivery. For showroom purchases, refunds and returns are not allowed; exchange may be permitted subject to stock availability.
Key Points:
- Product must be checked in front of the delivery rider
- Return/exchange allowed only for company error or damage
- No refund or return after delivery completion
- No refund or return on showroom purchases
- Exchange subject to product availability
- Delivery & COD charges are non-refundable
- Change-of-mind cancellations are not eligible for refund